Frequently Asked Questions2025-01-23T10:52:03-05:00

Frequently Asked Questions

Frequently Asked Questions

Don’t see your question? Please contact us during our business hours 

Our office is open Monday – Friday, 8:00am – 5:00pm

Aren’t all cleaning services pretty much the same?2025-01-23T10:29:36-05:00

Not at all! At New Image Cleaning Service, we pride ourselves on being different from large franchises and independent cleaners. As a locally owned business with 20 years of experience in the Richmond metro area, we provide personalized and reliable service. Unlike independent cleaners, we have a team of trained technicians, so you never have to worry about missed or skipped cleanings. We also have dedicated office staff to ensure your preferences and needs are being addressed promptly and effectively. Additionally, our 24-hour satisfaction guarantee and commitment to building lasting relationships set us apart.

What are your team’s qualifications?2025-01-23T10:29:11-05:00

Our team of cleaning technicians is highly trained in professional cleaning techniques and customer service. They are skilled in using the appropriate products and methods for different surfaces, ensuring that your home is cleaned safely and effectively. Whether it’s stone, wood, or other delicate materials, our technicians know how to clean without causing damage, giving you peace of mind and exceptional results.

Are your cleaners bonded and insured?2025-01-23T10:28:43-05:00

Yes, all of our cleaning technicians are employees of New Image Cleaning Service, and they are fully bonded and insured for your peace of mind. Unlike some companies that use contractors, we never outsource our work. This ensures consistent quality and accountability while providing you with the highest level of protection and professionalism.

Are the cleaners background-checked?2025-01-23T10:28:18-05:00

Absolutely. We conduct thorough background checks on all employees before they join our team to ensure your safety and security.

Do you provide cleaner training and strict quality control?2025-01-23T10:27:45-05:00

Yes, we provide ongoing training for our cleaning technicians and maintain strict quality control standards. We have a field manager who inspects every home a few times per year, send out feedback forms after each service, and conduct follow-up calls quarterly to ensure our service exceeds your expectations.

Do you bring the products and tools, or do I have to provide them?2025-01-23T10:27:15-05:00

We bring all the necessary products and tools for your cleaning service. If you have specific preferences or products you’d like us to use, we’re happy to accommodate.

Are all the products that you use environmentally friendly and non-toxic to my family or pets?2025-01-23T10:26:38-05:00

We use high-quality cleaning products that are safe for families and pets. If you prefer strictly eco-friendly products, let us know, and we can tailor our approach.

Can you tailor your services to suit my particular needs?2025-01-23T10:26:03-05:00

Yes, we customize our services to meet your unique requirements. Whether it’s a one-time deep clean, regular weekly cleanings, or help with move-in/move-out preparations, we’ll create a plan that works for you.

Do you have any special rates or discounts when a contract is signed for a typical weekly or bi-weekly cleaning schedule?2025-01-23T10:25:30-05:00

We offer discounted rates for regular weekly or bi-weekly cleaning schedules. Contact us to learn more about our competitive pricing and how we can save you money with ongoing service.

How many cleaners will be in charge of my housework?2025-01-23T10:22:20-05:00

Typically, we send one or two cleaning technicians depending on the size of your home and the scope of work. We ensure the same cleaner is assigned for consistent and reliable service.

How often do you clean?2025-01-23T10:21:47-05:00

We offer flexible scheduling to fit your needs, whether it’s weekly, bi-weekly, monthly, or a one-time cleaning service.

How do I prepare for my cleaning?2025-01-23T10:21:13-05:00

To get the most out of your service, we recommend tidying up personal items like toys, clothing, or dishes. This allows us to focus on cleaning and ensures the best results.

Why should I start with a deep cleaning?2025-01-23T10:20:08-05:00

Starting with a deep cleaning is essential because it’s a restorative process that brings your home to its best possible cleanliness. A deep cleaning targets areas that may have been overlooked or accumulated dirt and grime over time, such as baseboards, light fixtures, and hidden corners. It ensures every surface is thoroughly cleaned and ready for ongoing maintenance, setting the foundation for a consistently clean and healthy environment.

Is it customary to tip my house cleaners?2025-01-23T10:19:44-05:00

Tipping is never expected but always appreciated. If you’re happy with the service, a tip or a kind note goes a long way to show your appreciation.

Can my pets be home during the house cleaning?2025-01-23T10:19:18-05:00

Yes, pets can stay home during the cleaning. If they’re nervous around strangers, you may want to secure them in a separate area to keep them comfortable while we work.

Do I need to be home during the house cleaning?2025-01-23T10:18:43-05:00

Not at all. Many of our clients are not home during cleanings. As long as we have access to your home, we can complete the service and ensure everything is locked up afterward.

Get Started Today!

Proudly Serving Richmond, VA and Nearby Communities

For immediate service, please call us 804-239-6790
Our office is open Monday – Friday, 8:00am – 5:00pm

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