FAQs Archive - Page 3 of 11 - New Image Cleaning Service - Richmond, VA

Q: What Is The Recommended Frequency Of Home Cleaning Services?

This depends on the cleanliness of your home and on the number of people living under your roof. A home with only two people and without any pets many only require monthly cleaning services. On the contrary, a home with four children and several pets may require weekly services.

Q: Do I Need To Tip My House Cleaners?

No, you don't have to tip the cleaners. Nonetheless, tips are highly appreciated. You can either leave cash or add a small amount to your recurring charge. Please note that not tipping the cleaners doesn't mean they are going to do a lousy job the next time they'll show up to your place. Our cleaners are always doing their best to provide the highest quality cleaning services, with or without tips. Should you wish to reward them with a small bonus, though, about $10 - $20 should be more than enough.

Q: What Kind Of Supplies Do Your Cleaners Use?

We always come with our own supplies. Furthermore, we use only non-toxic, high-quality cleaning products such as Speed Cleaning and Young Living Thieves Cleaner.

Q: Is Hiring A Professional Cleaning Service Worth It?

Definitely! Outsourcing your house cleaning to experts stretches beyond the convenience of not having to do it yourself. You'll spend less on cleaning supplies, for instance. You'll enjoy free time to spend it doing the things you love. At the same time, you'll benefit from cleanliness and freshness without any effort from your side.

Q: What Does A Regular Home Cleaning Include?

Our different packages are based on our clients' needs. The differences include what items should be cleaned and how exhaustive the cleaning should be. If you want to see some specific cleaning checklists, we kindly invite you to check out our Cleaning Services page. You'll understand what each of our services includes. If you need items that aren't on any list, feel free to contact us prior to your cleaning date. We are usually able to cater to a wide array of special requests and changes to our regular services. The only thing to keep in mind is that you may need to pay extra for added items.

Q: Do You Need Me To Stay Home While You Clean?

No. There's no need for you to stay home when our cleaning workers arrive or while they do their job. In fact, most of our clients prefer to go away while we're cleaning, and then to return to a spotless and shiny home. You only need to provide specific instructions on how to enter your home and on other things we should know about such as forbidden access areas and unsecured pets. Should you not be leaving the house while our technicians work, make sure they have access to all areas to be cleaned. Also, in case you need to work from home, agree with our staff upon the best time to clean your home office, in order to minimize disruption.

Q: How Can I Pay For My Cleaning Package?

You only pay after we complete your service. We accept all major credit cards, but also checks and cash.

Q: What Is The Price Of Getting Your House Cleaned?

Prices vary with the size of the building and the level of service required. Our main packages include Top to Bottom Cleans (the deep cleaning of your space), General Maintenance Cleaning (recurring cleaning packages) and a wide range of added services. Call us now to get a custom quote based on your actual cleaning needs.

Q: For How Long Has Orchard Cleaning Services Been Active On This Market?

Orchard Cleaning Services had been established in 2012.

Q: What should I do with my pets when you come to clean?

We are pet lovers. We will gladly work around most domestic pets, but any pet that may pose a threat to our cleaning technicians or that may interrupt or interfere with the cleaning process should be secured.