We love pets and will happily work around them. However, should your pets pose a threat to our technicians, please do secure them before our arrival. Also, if you think your pets might interrupt the cleaning process, you should find a way to prevent them from disrupting our work.

FAQs Archive - Page 2 of 11 - New Image Cleaning Service - Richmond, VA

Q: How often do you clean?

We offer flexible scheduling to fit your needs, whether it’s weekly, bi-weekly, monthly, or a one-time cleaning service.

Q: How do I prepare for my cleaning?

To get the most out of your service, we recommend tidying up personal items like toys, clothing, or dishes. This allows us to focus on cleaning and ensures the best results.

Q: Why should I start with a deep cleaning?

Starting with a deep cleaning is essential because it’s a restorative process that brings your home to its best possible cleanliness. A deep cleaning targets areas that may have been overlooked or accumulated dirt and grime over time, such as baseboards, light fixtures, and hidden corners. It ensures every surface is thoroughly cleaned and ready for ongoing maintenance, setting the foundation for a consistently clean and healthy environment.

Q: Is it customary to tip my house cleaners?

Tipping is never expected but always appreciated. If you’re happy with the service, a tip or a kind note goes a long way to show your appreciation.

Q: Can my pets be home during the house cleaning?

Yes, pets can stay home during the cleaning. If they’re nervous around strangers, you may want to secure them in a separate area to keep them comfortable while we work.

Q: Do I need to be home during the house cleaning?

Not at all. Many of our clients are not home during cleanings. As long as we have access to your home, we can complete the service and ensure everything is locked up afterward.

Q: How much does it cost to get your house cleaned?

The cost of a home cleaning depends on the size of the house being cleaned. We provide a wide range of services including: General Maintenance Cleans — Best for regular cleaning services Top to bottom Cleans — The DEEP clean. Additional Services to Meet your Needs — we provide a wide range of other supplemental services to ensure your house is left in immaculate conditions.

Q: How long has Orchard Cleaning Services been in business?

Orchard Cleaning Services opened for business in 2012.

Q: What Happens If Cleaning Technicians Steal Or Break Stuff?

We carefully screen our employees before hiring them. They pay special attention to protect fragile items and furniture. They never open drawers, closets or cabinets without your prior permission. Nevertheless, accidents happen. This is why we kindly ask you to put your extremely fragile or irreplaceable items in a closed area where our workers won't have access. Always secure your valuables, your weapons and your cash.