We love pets and will happily work around them. However, should your pets pose a threat to our technicians, please do secure them before our arrival. Also, if you think your pets might interrupt the cleaning process, you should find a way to prevent them from disrupting our work.

FAQs Archive - New Image Cleaning Service - Richmond, VA

Q: How much does it cost to get your house cleaned?

The cost of a home cleaning depends on the size of the house being cleaned. We provide a wide range of services including: General Maintenance Cleans — Best for regular cleaning services Top to bottom Cleans — The DEEP clean. Additional Services to Meet your Needs — we provide a wide range of other supplemental services to ensure your house is left in immaculate conditions.

Q: How long has Orchard Cleaning Services been in business?

Orchard Cleaning Services opened for business in 2012.

Q: What Happens If Cleaning Technicians Steal Or Break Stuff?

We carefully screen our employees before hiring them. They pay special attention to protect fragile items and furniture. They never open drawers, closets or cabinets without your prior permission. Nevertheless, accidents happen. This is why we kindly ask you to put your extremely fragile or irreplaceable items in a closed area where our workers won't have access. Always secure your valuables, your weapons and your cash.

Q: What Is The Recommended Frequency Of Home Cleaning Services?

This depends on the cleanliness of your home and on the number of people living under your roof. A home with only two people and without any pets many only require monthly cleaning services. On the contrary, a home with four children and several pets may require weekly services.

Q: Do I Need To Tip My House Cleaners?

No, you don't have to tip the cleaners. Nonetheless, tips are highly appreciated. You can either leave cash or add a small amount to your recurring charge. Please note that not tipping the cleaners doesn't mean they are going to do a lousy job the next time they'll show up to your place. Our cleaners are always doing their best to provide the highest quality cleaning services, with or without tips. Should you wish to reward them with a small bonus, though, about $10 - $20 should be more than enough.

Q: What Kind Of Supplies Do Your Cleaners Use?

We always come with our own supplies. Furthermore, we use only non-toxic, high-quality cleaning products such as Speed Cleaning and Young Living Thieves Cleaner.

Q: Is Hiring A Professional Cleaning Service Worth It?

Definitely! Outsourcing your house cleaning to experts stretches beyond the convenience of not having to do it yourself. You'll spend less on cleaning supplies, for instance. You'll enjoy free time to spend it doing the things you love. At the same time, you'll benefit from cleanliness and freshness without any effort from your side.

Q: What Does A Regular Home Cleaning Include?

Our different packages are based on our clients' needs. The differences include what items should be cleaned and how exhaustive the cleaning should be. If you want to see some specific cleaning checklists, we kindly invite you to check out our Cleaning Services page. You'll understand what each of our services includes. If you need items that aren't on any list, feel free to contact us prior to your cleaning date. We are usually able to cater to a wide array of special requests and changes to our regular services. The only thing to keep in mind is that you may need to pay extra for added items.

Q: Do You Need Me To Stay Home While You Clean?

No. There's no need for you to stay home when our cleaning workers arrive or while they do their job. In fact, most of our clients prefer to go away while we're cleaning, and then to return to a spotless and shiny home. You only need to provide specific instructions on how to enter your home and on other things we should know about such as forbidden access areas and unsecured pets. Should you not be leaving the house while our technicians work, make sure they have access to all areas to be cleaned. Also, in case you need to work from home, agree with our staff upon the best time to clean your home office, in order to minimize disruption.